Our engineers believe we have resolved the outstanding issues with the in-game and Web shops and are seeing transactions passing along properly. In the event that you attempted a purchase and see a debit on your account but have not yet received a receipt or your items, check your Order History
. Orders that have failed will not complete, and the temporary authorization will be removed according to your bank's policies and returned to your account balance.
For players experiencing login issues, our engineers are working on a fix that will allow you to log in normally. While they work on that process, as a work-around you can change your password in Account Management
to refresh your account. This should allow you to log in normally. You can change your password back immediately if you so wish!
This will be the last update from US Customer Support for the evening, but our EU counterparts are monitoring the issue as our engineers continue working through the night. Should any further updates become available, we'll be sure to keep you updated!