For a long time now my pc has been performing worse than my husband’s pc. We run almost an identical setup, with my CPU being slightly better. For the rest they’re the same (maybe with the exception of my drivers being newer (since he never updates anything, like ever). We’ve seen this happen in for example World of Warcraft, Guild Wars 2 and Elder Scrolls Online. We know that these are all MMO’s which tend to be CPU bound. Customer support at GW2 was unable to get this resolved unfortunately.

For example in open world BfA zones I barely get over 30 FPS whilst he is running 80+, in LFR I actually went into a slideshow at some point. In Boralus I also barely scratch 30 FPS where he can go over 50+ easily.

We’ve compared the graphics settings ingame, as well as the nVidia Control Center settings (all the same). I can increase my FPS by completely disabling SSAO (boosts me back to ~60 in Boralus), but since my husband’s pc has it on High, I’m looking for a more permanent fix instead of lowering graphics.

Things I’ve tried so far, which resulted in pretty much no change whatsoever:

Uninstalling nVidia driver (using Display Driver Uninstaller in Safe Mode) and installing both the most recent and an older one in separate attempts
Changing Hyper Threading and C-States in BIOS to both enabled and disabled
Reinstalling WoW on the SSD
Reinstalling WoW on my HDD
Disabling addons
Virus and Spyware scans (no findings), defragging the SSD
Uninstalled nVidia Geforce Experience (since it’s “Recommended” settings are higher than what I’m currently running

I also have recent dxdiag, CPU-Z and HijackThis logs, but since these are rather big, I don’t know if I can just post them here.

Some snippets:

dxdiag:

  System Manufacturer: ASUS
         System Model: All Series
                 BIOS: 3101 (type: UEFI)
            Processor: Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz (12 CPUs), ~3.5GHz
               Memory: 24576MB RAM
  Available OS Memory: 24488MB RAM
            Page File: 14367MB used, 13705MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 144 DPI (150 percent)
   System DPI Setting: 144 DPI (150 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
       DxDiag Version: 10.00.18362.0387 64bit Unicode

CPU-Z:

Display adapter 0	
	ID			0x1090304
	Name			NVIDIA GeForce GTX 1070
	Board Manufacturer	NVIDIA Corporation
	Revision		A1
	Codename		GP104
	Core family		0x134 (GP104)
	Technology		16 nm
	Memory size		8 GB
	Memory type		GDDR5
	Memory vendor		Samsung
	PCI device		bus 1 (0x1), device 0 (0x0), function 0 (0x0)
	Vendor ID		0x10DE (0x10DE)
	Model ID		0x1B81 (0x119D)
	Revision ID		0xA1
	Performance Level	0
		Core clock	1506.0 MHz
		Memory clock	4006.8 MHz

Win32_VideoController		AdapterRAM = 0xFFF00000 (4293918720)
Win32_VideoController		DriverVersion = 26.21.14.4614
Win32_VideoController		DriverDate = 05/15/2020

Monitor 0	
	Model			PLG2888UH (Idek Iiyama)
	ID			IVM710B
	Serial			
	Manufacturing Date	Week 0, Year 2015
	Size			27.8 inches
	Max Resolution		3840 x 2160 @ 59 Hz
	Horizontal Freq. Range	15-138 kHz
	Vertical Freq. Range	23-76 Hz
	Max Pixel Clock		600 MHz
	Gamma Factor		2.2

Number of cores		6 (max 6)
Number of threads	12 (max 12)
Manufacturer		GenuineIntel
Name			Intel Core i7 6800K
Codename		Broadwell-E/EP
Specification		Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz
Package (platform ID)	Socket 2011 LGA (0x2)
CPUID			6.F.1
Extended CPUID		6.4F
Core Stepping		M0
Technology		14 nm
TDP Limit		140.0 Watts
Tjmax			100.0 °C
Core Speed		3467.4 MHz
Multiplier x Bus Speed	34.0 x 102.0 MHz
Base frequency (cores)	102.0 MHz
Base frequency (ext.)	102.0 MHz
Stock frequency		3400 MHz
Instructions sets	MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3, TSX
Microcode Revision	0xB000031
L1 Data cache		6 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache	6 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache		6 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache		15 MBytes, 20-way set associative, 64-byte line size
Preferred cores		1 (#0)
Max CPUID level		00000014h
Max CPUID ext. level	80000008h
Cache descriptor	Level 1, D, 32 KB, 2 thread(s)
Cache descriptor	Level 1, I, 32 KB, 2 thread(s)
Cache descriptor	Level 2, U, 256 KB, 2 thread(s)
Cache descriptor	Level 3, U, 15 MB, 16 thread(s)
FID/VID Control		yes


Turbo Mode		supported, disabled
Max non-turbo ratio	34x
Max turbo ratio		38x
Max efficiency ratio	12x
Min Power		46 Watts
O/C bins		unlimited
Ratio 1 core		38x
Ratio 2 cores		38x
Ratio 3 cores		38x
Ratio 4 cores		38x
Ratio 5 cores		38x
Ratio 6 cores		38x
Ratio 7 cores		35x
Ratio 8 cores		35x
Ratio 9 cores		35x
Ratio 10 cores		35x
Ratio 11 cores		35x
Ratio 12 cores		35x
Ratio 13 cores		35x
Ratio 14 cores		35x
Ratio 15 cores		35x
Ratio 16 cores		35x
Ratio 17 cores		35x
Ratio 18 cores		35x
Ratio 19 cores		35x
Ratio 20 cores		35x
Ratio 21 cores		35x
Ratio 22 cores		35x
Ratio 23 cores		35x
Ratio 24 cores		35x
IA Voltage Mode		PCU adaptive
IA Voltage Offset	0 mV
GT Voltage Mode		PCU adaptive
GT Voltage Offset	0 mV
LLC/Ring Voltage Mode	PCU adaptive
LLC/Ring Voltage Offset	0 mV
Agent Voltage Mode	PCU adaptive
Agent Voltage Offset	154 mV
TDP Level		140.0 W @ 34x
TDP Level		140.0 W @ 31x

HijackThis:

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 13:01:19, on 8-8-2020
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.18362.0001)


Boot mode: Normal

Running processes:
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe
D:\Games\Battle.net\Battle.net.exe
C:\ProgramData\Battle.net\Agent\Agent.7117\Agent.exe
D:\Games\Battle.net\Battle.net.exe
D:\Games\Battle.net\Battle.net.exe
D:\Games\Battle.net\Battle.net.exe
C:\Program Files (x86)\Notepad++\notepad++.exe
C:\WINDOWS\SysWOW64\DllHost.exe
C:\Users\Gebruiker\Downloads\HijackThis.exe
C:\WINDOWS\SysWOW64\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.trovi.com/?gd=&ctid=CT3333673&octid=EB_ORIGINAL_CTID&ISID=7A1A3166-B72E-4DB7-A74D-A98F05161A99&SearchSource=55&CUI=&UM=8&UP=SP4340EB55-F813-4526-9813-CEDAA2A56F01&D=091616&SSPV=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=
O2 - BHO: IEToEdge BHO - {1FD49718-1D00-4B19-AF5F-070AF6D5D54C} - C:\Program Files (x86)\Microsoft\Edge\Application\84.0.522.52\BHO\ie_to_edge_bho.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_144\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_144\bin\jp2ssv.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Intel Driver & Support Assistant] C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Gebruiker\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\Gebruiker\AppData\Local\Akamai\netsession_win.exe"
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [Spotify] C:\Users\Gebruiker\AppData\Roaming\Spotify\Spotify.exe --autostart --minimized
O4 - HKCU\..\Run: [Wargaming.net Game Center] "C:\ProgramData\Wargaming.net\GameCenter\wgc.exe" --background
O4 - HKCU\..\Run: [EpicGamesLauncher] "D:\Games\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe" -silent
O4 - HKCU\..\Run: [Overwolf] "C:\Program Files (x86)\Overwolf\OverwolfLauncher.exe" -overwolfsilent
O4 - HKCU\..\Run: [TSMApplication] "C:\Games\TradeSkillMaster Application\app\TSMApplication.exe"
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_30_0_0_113_Plugin.exe -update plugin
O4 - Startup: Tamriel Trade Centre Client.lnk = C:\Users\Gebruiker\Documents\Elder Scrolls Online\live\AddOns\TamrielTradeCentre\Client\Client.exe
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: aswbIDSAgent - AVAST Software - C:\Program Files\AVAST Software\Avast\aswidsagent.exe
O23 - Service: Avast Antivirus (avast! Antivirus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: AvastWscReporter - AVAST Software - C:\Program Files\AVAST Software\Avast\wsc_proxy.exe
O23 - Service: @%SystemRoot%\system32\CredentialEnrollmentManager.exe,-100 (CredentialEnrollmentManagerUserSvc) - Unknown owner - C:\WINDOWS\system32\CredentialEnrollmentManager.exe (file missing)
O23 - Service: CredentialEnrollmentManagerUserSvc_80d648 - Unknown owner - C:\WINDOWS\system32\CredentialEnrollmentManager.exe (file missing)
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Google Chrome Elevation Service (GoogleChromeElevationService) - Google LLC - C:\Program Files (x86)\Google\Chrome\Application\84.0.4147.105\elevation_service.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel(R) TPM Provisioning Service - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\TPMProvisioningService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Container LS (NVDisplay.ContainerLocalSystem) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
O23 - Service: @%systemroot%\system32\PerceptionSimulation\PerceptionSimulationService.exe,-101 (perceptionsimulation) - Unknown owner - C:\WINDOWS\system32\PerceptionSimulation\PerceptionSimulationService.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\WINDOWS\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender Advanced Threat Protection\MsSense.exe,-1001 (Sense) - Unknown owner - C:\Program Files (x86)\Windows Defender Advanced Threat Protection\MsSense.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\WINDOWS\system32\SgrmBroker.exe (file missing)
O23 - Service: @firewallapi.dll,-50323 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\WINDOWS\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9942 bytes

Ingame graphics settings:

Display Mode (Fullscreen (Windowed))
Window Size: 3840x2160
Resolution Scale: 100%

Anti-Aliasing: None
Vertical Sync: Disabled

Graphics Quality (7 = Recommended)

Texture Resolution: High
Texture Filtering: 16x Anisotropic
Projected Textures: Enabled

View Distance: 7
Environment Detail: 7
Groun Clutter: 7

Shadow Quality: High
Liquid Detail: Good
Sunshafts: High
Particle Density: High
SSAO: High
Depth Effects: High
Outline Mode: High

(Near) identical pc's, huge FPS difference